You’ve got something important you want to tell the world about – your new brand, product, service or maybe a new book. An animation is a great medium to tell your story as it can help visualise your points helping understanding and retention.

We’ve put together some tips on what to do and what to avoid when writing a script for your promotional animation. Formulating your key messages into a script should be your first step, it’s also the most important.

It’s common for people think the about the pictures first, but this will constrain your thinking and may produce writing that sounds convoluted. We’ve found results are usually better when the script just addresses the key messages, articulating your story in clear and succinct language – in fewer words than you might think (see second/word count below). This is easier said than done, but with these tips, you will be well on your way.

1. The key message

“Creativity is the process of eliminating options” MG Taylor

It is natural to want to cram in tons of material into a short script. “Everything’s important!” I hear you say. While that might be true, you risk leaving your audience unsure what it is you’re promoting. It’s much better to leave them with one message that’s crystal clear than ten things they don’t understand, or won’t remember. So, what is the one thing you want your audience to take away from your video? Make a list of the 2 or 3 things your story needs to cover including what is the overarching theme. If you can’t be objective, be ruthless in order to get your key messages down to a manageable size. When you have a short list, put them in an order that makes sense for your story.

2. Tell a story

A script is not a list of bullet points, although that’s a great place to start. People like stories, they resonate with audiences and make messages easier to remember. I don’t know what your story is or how you’d like to tell it, but make sure, like all stories, yours has a beginning, middle and an end.

3. Spoken word

Use simple language

Don’t forget that you’re writing words to be spoken, which is quite different from writing for them to be read. Using overly long words can be beguiling and discombobulate your audience (see what I mean?). They better show-off your vocabulary, than tell a story well, so they’re best avoided – assume no one’s going to play your video twice in order to understand it better.

Good grammar is great!

It sounds obvious, but grammar is really important. Your script will be read by a voice artist and if the grammar is confusing, and they trip up or emphasise the wrong words, your script will sound confusing. If it sounds confusing, your audience is likely to turn off. Make sure they don’t, check out these tips to get it right.

Avoid jargon, there are no footnotes

Using jargon can be really helpful in conversation with others in your organisation or industry, it’s a form of verbal shorthand. However you won’t be available to explain anything once your video is published online, it needs to speak for itself. So best to avoid it as it can leave your audience in the dark.

Make it Flow

Does your script flow well? Read it out loud, or even better record yourself, and play it back, make changes accordingly and record it again.

Don’t be afraid to experiment with tone – how do you want to come across, formal, informal, anecdotal etc. What is the tone you want your organisation to convey?

Try not to repeat yourself

Animation can be a time-consuming process, so adding repetition unnecessarily will add to the production costs. Additionally, covering the same (or similar) point, can cause problems when telling a story visually – Do we need to return to the same scene? If so how do we get back there? If we don’t, will that make sense?

Once you’ve figured out the language and grammar, you now need it to fit into a specific timeframe – because most animations are priced based on the duration.

Duration/Word count

There’s a ton of research online about people’s attention span. In short, although people spend more time-consuming content, they typically spend less time on any one thing, and they’re less likely to share something that’s too long. So, if you’re promoting a product or service, we recommend no more than 2 minutes, but if it can be told in 1 minutes so much the better.

Here’s a guide for word count how many words fit the duration – approximately.

Read Time in seconds/Word count

  • 30s / 65
  • 60s / 130
  • 90s / 195
  • 120s / 260

To help get a better idea of timing your script, read it out loud, add pauses and emphasis. It may work out longer or shorter, depending on the pace you’re looking for.

4. Don’t worry about visuals – yet

If you’re writing a script to pass on to a creative studio, you’ve probably got a picture in your head about how you’d like it to be visualised. From our experience, this can backfire. Trust your creatives to tell your story visually, they may have a different perspective that you’ve not considered. Usually, when we get given direction, it’s based in the real world – Man walks into a room and sits at a desk, logs on to a computer… You get the picture, it feels a lot like live action rather than animation, it’s a visual language that we’ve gotten used to. The trouble is, this isn’t necessarily the best way to tell your story visually.

Our advice would to be to find a studio you can communicate well with – having a good rapport with your creative team can make the storyboard and production phases a lot smoother, with better results.


Help the voice artist with a properly formatted script. Although this isn’t essential, getting the words right should be your priority, not what font they’re in.

5. Keep it simple

“Any fool can make something complicated. It takes a genius to make it simple.” – Woody Guthrie

There’s a natural urge to want to cram a Greek tragedy into a 90-second animation. By doing this, you’re likely to leave your audience unsure of what your story is actually about. Remember when you had to ask for directions – before smartphones and Sat Navs pointed the way? You stop to ask directions, and after the 3rd or 4th instruction, the voice in your head is telling you “you’ll never remember all this!”. Driving off, you’ve already forgotten most of the directions – and you’re still lost. And this is when the information is important, you need to understand it in order to get to your destination. With an animation, your audience is almost certainly not captive, so if they get lost in the detail, they’ll close the web page never to return.

The point is this – too much information and you’ll lose people. Give them some keywords, plus something they can relate to and it’ll stick. And if it’s too complex to say – let the visuals do some of the hard work.

A great anecdote on simplicity is from Ken Segall’s book “Insanely Simple”, describing a meeting with Steve Jobs and Chiat Day, Apple’s advertising agency:

“At one agency meeting with Steve Jobs, we were reviewing the content of a proposed iMac commercial when a debate arose about how much we should say in the commercial. The creative team was arguing that it would work best if the entire spot was devoted to describing the one key feature of this particular iMac.

Steve, however, had it in his head that there were four or five really important things to say. It seemed to him that all of those copy points would fit comfortably in a thirty-second spot.

After debating the issue for a few minutes, it didn’t look like Steve was going to budge. That’s when a little voice started to make itself heard inside the head of Lee Clow, leader of the Chiat team. He decided this would be a good time to give Steve a live demonstration.

Lee tore five sheets of paper off of his notepad (yes, notepad—Lee was laptop-resistant at the time) and crumpled them into five balls. Once the crumpling was complete, he started his performance.

“Here, Steve, catch,” said Lee, as he tossed a single ball of paper across the table. Steve caught it, no problem, and tossed it back.

“That’s a good ad,” said Lee.

“Now catch this,” he said, as he threw all five paper balls in Steve’s direction. Steve didn’t catch a single one, and they bounced onto the table and floor.

“That’s a bad ad,” said Lee.”

It’s a great book worth reading, get it here, here or here.

Internal communications

Twice as long isn’t twice as good.

Internal communications are really important and can become more complex the larger the organisation is. Although this is more of a captive audience, you shouldn’t take this for granted, why make a 7-minute video, when 2 minutes is ample?

Another consideration is the opportunity cost to your organisation. In this hypothetical scenario, those extra 5 minutes viewed by 2,000 staff add up to 166 hours! What’s your organisation’s average hourly charge out rate * 166? Now add that on to the cost of producing the animation. You get the idea…

6. And finally, iterate…

The second iteration of your script will be better than the first, imagine how good the seventh iteration will be? As this is a story worth telling, make sure you devote the time to getting it right. Get someone else to read through for an objective perspective on the message, language and grammar. Now get writing.

If you need more help there are a ton of books or contact us for more information.

*MG Taylor is a really cool company who help organisations tackle complex challenges across multiple stakeholder groups quickly.


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